1. Business Details
Parent Entity: Umin Technologies LLP Brand: UminMe Website: https://tag.umin.in/ Registered Office: Kamla Nehru Nagar, Jodhpur, Rajasthan 342008, India Customer Support Email: info@umintag.in Customer Support Phone: +91 90249 12255 Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST
2. Product Covered
This Policy currently applies to UminMe products, including the UminMe Smart Privacy Sticker 2-Sticker Pack, currently listed at ₹499 unless a different price is displayed at the time of purchase. Product pricing, delivery charges, taxes, promotional discounts, and other applicable charges will be displayed to the customer before an order is placed. Country of Origin: India
3. Order Cancellation
3.1 Cancellation Before Dispatch
A customer may request cancellation of an order before the order has been dispatched. If cancellation is approved before dispatch: • The order will be cancelled. • The customer will receive UminMe equal to the eligible amount paid for the cancelled product. • No ₹100 voluntary return fee will apply because the order has not entered the return process. Where applicable law requires a monetary refund rather than Store Credit, UminMe will provide the applicable remedy in accordance with such law.
3.2 Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be available through the normal cancellation process. The customer may instead use the applicable after delivery, provided the order qualifies under this Policy.
4. Types of Returns
UminMe provides two different return categories:
A. Voluntary / Change-of-Mind Return
This applies when the product is not defective, damaged, incorrect, or otherwise the responsibility of UminMe, but the customer simply no longer wants the product or has changed their mind. A ₹100 return and processing deduction applies to an eligible voluntary return.
B. Defective / Damaged / Incorrect Product Return
This applies where the product: • Is defective; • Has a manufacturing defect; • Has an unreadable or defective QR code; • Was damaged during transit; • Is materially different from the product ordered; • Is the wrong product; • Has another genuine product defect attributable to the product or fulfilment process. No ₹100 voluntary return fee will apply to these cases.
5. Voluntary / Change-of-Mind Returns
UminMe may accept a voluntary return where the customer changes their mind or the product does not meet their expectations, subject to the conditions below.
5.1 Return Period
A voluntary return request must be submitted within 15 calendar days from the date of delivery.
5.2 Eligibility Conditions
The product must: • Be unused; • Be unactivated; • Not have been applied, installed, peeled, written on, modified, or otherwise used; • Be in substantially original condition; • Be returned with its original packaging and included components, where applicable; • Not have been damaged after delivery. For a multi-sticker pack, the return must include the complete eligible product pack unless UminMe expressly approves otherwise.
5.3 ₹100 Return Deduction
For an eligible voluntary return, ₹100 will be deducted from the amount issued as UminMe . This ₹100 amount represents the applicable return processing and reverse-logistics cost associated with the voluntary return. Example: If the eligible product value is: ₹499 and the applicable voluntary return deduction is: ₹100 the customer will receive: ₹199 UminMe Store Credit The ₹100 deduction does not apply where the return is due to: • Manufacturing defect; • Defective or unreadable QR; • Transit damage; • Wrong product; • Incorrect order fulfilment by UminMe; or • Another issue attributable to UminMe.
6. Defective, Damaged or Incorrect Products
If the customer receives a product that is defective, damaged, incorrect, or materially different from what was ordered, the customer should as soon as reasonably possible. Examples include: • Sticker damaged during transit; • QR code cannot be scanned because of a product defect; • Incorrect sticker/product received; • Manufacturing defect; • Product materially different from the ordered product; • Other genuine product or fulfilment defects.
6.1 No ₹100 Deduction
Where the return is accepted as a defective, damaged, or incorrect-product case attributable to UminMe or the fulfilment process, no ₹100 voluntary return fee will be deducted. UminMe will bear the reasonable return/replacement logistics applicable to the approved claim.
6.2 Available Remedy
Depending on the circumstances, UminMe may provide: • of the affected product; • Replacement of the complete eligible pack where appropriate; • Store Credit; or • Another remedy applicable under law or approved by UminMe. Where applicable law requires a monetary refund, the customer's statutory rights will not be restricted by this Policy.
7. QR Code / Product Activation
UminMe products may require activation or linking to a customer account or vehicle/profile. Once a product has been: • Activated; • Linked; • Applied to the vehicle; • Peeled from its backing; • Installed; or • Otherwise used, it will generally not qualify for a . However, activation or use will not by itself remove the customer's rights relating to a genuine , or another issue for which a remedy is available under applicable law.
8. Return Shipping and Processing Charges
8.1 Defective, Damaged or Incorrect Products
For an approved return arising from a defective product, defective QR code, transit damage, incorrect product, or UminMe fulfilment error, ₹0 return deduction applies. UminMe will arrange or bear the reasonable return/replacement logistics applicable to the approved claim.
8.2 Voluntary / Change-of-Mind Returns
For an approved voluntary/change-of-mind return, ₹100 will be deducted from the issued to the customer. No additional voluntary return processing charge will be imposed unless it is clearly disclosed to the customer before the return is finalized and is legally permissible. The ₹100 deduction does not apply to approved defect, damage, incorrect-product, or UminMe fulfilment-error cases.
9. Return Request Period
9.1 Voluntary Returns
Voluntary/change-of-mind returns must generally be requested within 15 calendar days from delivery.
9.2 Defective / Damaged / Incorrect Products
Customers should report defective, damaged, or incorrect products within 7 calendar days from delivery. The 7-day period is intended to help UminMe identify and resolve delivery and product issues promptly. It will not be interpreted as removing any non-waivable or remedies available under applicable law.
10. Evidence Required for a Return
To process a return request, UminMe may reasonably request: • Order number; • Registered mobile number or email; • Description of the issue; • Photographs of the product; • Photograph of the packaging, where relevant; • Other reasonable information required to verify the claim. For damaged or defective products, photographs may help UminMe determine the appropriate remedy. UminMe will not ordinarily require unreasonable evidence that is not relevant to the return claim.
11. Return Request Process
Customers may submit a return request through the available or return mechanism. The process generally involves:
Step 1 — Submit Request
Provide the order details and reason for return.
Step 2 — Verification
UminMe reviews the request and may request reasonable supporting information.
Step 3 — Approval
If the request satisfies the applicable eligibility conditions, UminMe will approve the return.
Step 4 — Return / Pickup
Where required, UminMe or its logistics partner will arrange return pickup or provide return instructions.
Step 5 — Product Verification
The returned product may be inspected to verify eligibility and the reason for return.
Step 6 — Remedy
Depending on the approved return category: • → after ₹100 deduction; • → replacement, Store Credit, refund, or other applicable remedy as determined under this Policy and applicable law.
12. Store Credit
Where Store Credit is the applicable remedy under this Policy, it will be issued to the customer's UminMe account or through another mechanism communicated by UminMe. Store Credit may generally be used for eligible future purchases on UminMe. Unless otherwise required by applicable law or expressly approved by UminMe: • Store Credit is not transferable; • Store Credit cannot be exchanged for cash; • Store Credit cannot be withdrawn to a bank account; • Store Credit cannot be converted into UPI or card payment; • Store Credit cannot be resold. Any expiry period, if applicable, will be clearly communicated to the customer when the Store Credit is issued.
13. Refunds
UminMe's normal commercial remedy for an approved voluntary return is Store Credit, subject to the described above. However, this Policy does not exclude or restrict any refund or other remedy that UminMe is required to provide under applicable law. Where a monetary refund is applicable or approved, UminMe may process the refund through the original payment method or another legally permissible method. The actual time taken for a payment refund may depend on the payment gateway, bank, card network, UPI provider, or other payment service provider.
14. Payment Failure, Duplicate Payment or Order Failure
If an amount is debited from a customer's payment method but: • An order is not successfully created; • The payment is duplicated; • The payment is received but the order fails; • The order is cancelled due to a system or fulfilment issue; or • Another payment reconciliation issue occurs, UminMe will investigate the transaction using the relevant payment records. Where a monetary refund is applicable, the amount will be processed through the applicable payment mechanism, subject to payment-gateway and banking processing timelines. Customers may be asked to provide reasonable transaction details to help identify the payment.
15. Non-Eligible Voluntary Returns
A voluntary/change-of-mind return may be rejected where the product: • Has been activated; • Has been applied or installed; • Has been peeled from its backing; • Has been used; • Has been intentionally damaged; • Is missing components or packaging required for return; • Shows signs of modification; • Is returned after the applicable voluntary return period; or • Does not satisfy the stated voluntary-return conditions. This section does not limit remedies for , or other rights available under applicable law.
16. Fraudulent or Abusive Return Claims
UminMe may investigate return requests where there is reasonable evidence of: • Repeated abusive return behaviour; • Deliberate product damage; • False defect claims; • Manipulation of product or QR codes; • Submission of materially false information; • Repeated attempts to obtain duplicate replacements or credits; or • Other fraudulent activity. Any action taken will be based on the circumstances of the individual case and applicable law.
17. Return Pickup and Product Verification
Where a return pickup is arranged, the customer should make the eligible product reasonably available for collection. UminMe may verify the returned product against the approved return reason. For voluntary returns, the product must satisfy the stated in this Policy. For defective or incorrect-product claims, verification will focus on whether the reported issue is genuine and whether the product corresponds to the order.
18. Delivery Refusal
Customers are generally advised to accept delivery and inspect the package where reasonably possible. If the customer refuses delivery without a product defect, damage, or fulfilment issue, the order may be treated as an unsuccessful delivery rather than an approved voluntary return. Any resulting cancellation, credit, refund, or re-dispatch will be handled according to the circumstances and applicable law.
19. Replacement
Where replacement is approved: • UminMe may arrange return pickup of the original product; • A replacement may be dispatched after verification or as otherwise determined by UminMe; • Replacement is subject to product availability. If the same product is unavailable, UminMe may offer , an alternative product, refund, or another applicable remedy.
20. Product Availability
If an approved replacement cannot be fulfilled because the relevant product is unavailable, UminMe will communicate the available options to the customer. Any remedy will be subject to applicable law and the circumstances of the order.
21. Promotional Orders and Discounted Products
Products purchased using promotional offers, coupons, discounts, bundles, or other special pricing may be subject to specific return conditions disclosed with the relevant offer. Unless otherwise stated: • The return value will be based on the eligible amount actually paid for the returned product; • Promotional benefits may not be recoverable separately; • A voluntary return remains subject to the applicable . Nothing in a promotional offer will restrict .
22. Taxes and Delivery Charges
Any applicable taxes and mandatory charges will be displayed as required before purchase. Where an order is returned, cancelled, or refunded, treatment of taxes, shipping charges, and other amounts will depend on: • The reason for return/cancellation; • Whether the amount was actually charged; • The applicable remedy; • Applicable law; and • The terms displayed at the time of purchase. UminMe will not impose a charge that is contrary to applicable law.
23. Customer Responsibility
Customers are responsible for: • Providing accurate delivery information; • Providing correct contact details; • Reviewing the product information before ordering; • Following activation and usage instructions; • Keeping order information available; • Not intentionally damaging or modifying the product; • Reporting genuine issues within a reasonable period.
24. Customer Support and Grievance Resolution
For return, cancellation, refund, replacement, or order-related concerns, customers may contact: UminMe Support Email: info@umintag.in Phone: +91 90249 12255 Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST UminMe may issue a complaint or support reference number for tracking where applicable. Customers should retain their order number and relevant communication until the matter is resolved. are acknowledged within 48 hours from receipt.
25. Processing Timelines
UminMe will generally aim to: • Review a return request within 2–3 business days; • Communicate the outcome after reviewing the available information; • Initiate an approved Store Credit within 2–3 business days after the return is approved and any required verification is completed. Actual delivery, pickup, replacement, and payment-processing timelines may vary depending on logistics partners, payment service providers, banking networks, product availability, weekends, public holidays, and circumstances outside UminMe's reasonable control. Where prescribes a specific timeline, the legally applicable timeline will prevail. are redressed within 30 days from the date of receipt.
26. Force Majeure
UminMe will not be responsible for delays caused by circumstances reasonably beyond its control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, civil disturbances, technical failures, logistics disruptions, or other force majeure events. This clause does not remove any that cannot legally be excluded.
27. No Waiver of Consumer Rights
Nothing in this Policy is intended to: • Exclude or restrict rights available to consumers under applicable law; • Prevent a consumer from exercising a statutory remedy; • Permit UminMe to refuse a remedy where applicable law requires one; • Create an unfair or unreasonable contractual condition. Where there is a conflict between this Policy and a mandatory provision of applicable law, the applicable law will prevail. The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide clear information concerning returns, refunds, exchanges, delivery, shipping costs and related matters, and impose obligations concerning defective or non-conforming goods. If your grievance is not resolved within 30 days, you may approach the appropriate Consumer Commission under the Consumer Protection Act, 2019. You may also contact the National Consumer Helpline at 1915.
28. Changes to This Policy
UminMe may update this Policy from time to time to reflect: • Changes in products or services; • Changes in payment or logistics processes; • Changes in applicable law; • Operational improvements; or • Other legitimate business requirements. The version applicable to an order will generally be the version displayed or communicated at the time of purchase, subject to applicable law.
29. Contact Us
For questions regarding cancellations, returns, replacements, refunds, or : Umin Technologies LLP Brand: UminMe Registered Office: Kamla Nehru Nagar, Jodhpur, Rajasthan 342008, India Email: info@umintag.in Phone: +91 90249 12255 Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are: Grievance Officer: [Name] Designation: [Designation] Email: info@umintag.in Phone: +91 90249 12255 Working hours: Mon–Sat: 9 AM – 7 PM IST Complaints are acknowledged within 48 hours and redressed within 30 days from the date of receipt.